Aggregate and
manage reviews
Aggregate and manage reviews
Never miss an opportunity to engage with diner reviews
- Review aggregation and management of all your reviews from the most popular sources like TripAdvisor, Facebook, and Google
- Ability to directly respond to reviews from Google, Facebook, and OpenTable through one central management tool
- Quickly access direct links to reviews from other sites to respond on behalf of your restaurant
- Daily and weekly feedback report summarizing all your reviews and ratings
Get actionable feedback
Connect with guests directly through post-dining surveys
- Link guests to your online branded surveys to gain actionable guest feedback.
- Customize surveys with the branding and questions most relevant to your restaurant.
- Set up negative feedback alerts for unfavorable survey submissions that require guest recovery tactics.
Gain insights to improve
Build brand equity and loyalty with simple tools to manage and address diner feedback.
- Benchmark analysis to understand how your restaurant reviews compare to regional averages and industry leaders
- Review trend and sentiment analysis for a high-level performance overview at a glance
- Keyword search analysis to see all reviews based on mentions of menu item, ambiance, and more
Want to learn more?
24/7 bookability for guests through your digital properties, OpenTable, and our 300+ affiliate partners.
Offer waitlist in-house or online, and easily manage the door with wait quote suggestions and table-ready texting.
Maximize seatings and streamline service with smart table assignments and server section management.
Custom tailored for your restaurant, robust inventory settings help you maximize your books and control the flow of your dining room.
Snag last-minute bookings and avoid double or overbooking with reservation inventory that is always up-to-date and available.
Individual, customizable tool for restaurants to manage their presence on OpenTable, enabling diners to book and learn vital information (location, menu, photos) about your restaurant.
Individual guest profiles with tagged diner preferences and notes.
Gain visibility for your restaurant with digital advertising in front of our diner network of millions.
Aggregate, manage and analyze your reviews in one place across the most popular review sites and custom post-dining surveys.
Make custom surveys available to your guests and get direct feedback about their experience to take action on with your team.
Offer, manage, and sell a full range of customized dining experiences, like tastings, classes, and special menus, all in one place.
Accept online orders and pay at the table as well as for takeout and delivery.
Connect your POS with OpenTable so you can keep track of revenue, get order insights, and enable auto-table statusing to speed up turn times and seat more guests.
A network cover is a cover in a reservation booked through the OpenTable website or app. Each seated guest in a party is a cover, so a party of four is four covers. With OpenTable, you get access to a network of millions and only pay for seated diners, never for no-shows or cancellations.
Trigger automated emails based on guest visit preferences and measure your ROI with campaign performance tracking.
Identify and recognize guests according to their behavior and preferences, from average spend to most ordered items.
Automatically generate robust, individual guest profiles to better understand preferences and meet their needs.
Get an objective, holistic view of each server’s overall performance in terms feedback, cover, and check averages.
Aggregate, manage and analyze your reviews across the most popular review sites in one place and create custom post-dining surveys.
Get in touch and stay in touch with guests about their visit from one central place the whole team can consult.
