Manage guest feedback & improve your reputation

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Aggregate and manage reviews

Never miss an opportunity to engage with diner reviews

  • Review aggregation and management of all your reviews from the most popular sources like TripAdvisor, Facebook, and Google
  • Ability to directly respond to reviews from Google, Facebook, and OpenTable through one central management tool
  • Quickly access direct links to reviews from other sites to respond on behalf of your restaurant
  • Daily and weekly feedback report summarizing all your reviews and ratings

Get actionable feedback

Connect with guests directly through post-dining surveys

  • Link guests to your online branded surveys to gain actionable guest feedback.
  • Customize surveys with the branding and questions most relevant to your restaurant.
  • Set up negative feedback alerts for unfavorable survey submissions that require guest recovery tactics.

 

Gain insights to improve

Build brand equity and loyalty with simple tools to manage and address diner feedback.

  • Benchmark analysis to understand how your restaurant reviews compare to regional averages and industry leaders
  • Review trend and sentiment analysis for a high-level performance overview at a glance
  • Keyword search analysis to see all reviews based on mentions of menu item, ambiance, and more

Want to learn more?

contact us