Reach guests wherever they are with direct messaging

Communicate one-on-one with guests before they step into your restaurant.

Get started

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Keep in touch with guests on-the-go

Build stronger connections that keep guests coming back

  • Initiate or respond to guest messages before and after their reservation—whether it’s confirming menu preferences in advance, preparing for a special occasion, or reaching out to let a guest know they left their sunglasses behind
  • Reach guests right in OpenTable, with reminder notifications also sent via email and/or app push notifications

Centrally manage all direct messages in OpenTable

Prepare for the shift, prevent cancellations and no-shows

  • Easily manage all exchanges with a dedicated messaging inbox and clear notifications, so you never miss an opportunity to connect directly, even during busy times when a phone call just isn’t possible
  • Use message statuses to differentiate between new, in progress, or complete conversations, and give your team visibility

Get started with direct messaging

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Stay connected with direct messaging<
Easily stay in touch with guests wherever they are to build strong connections they’ll come back for

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Manage all conversations centrally in OpenTable
Use a dedicated inbox, message statusing, and clear notifications to view all direct messages, even across your team

Get started with Direct Messaging

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