Build better guest relationships

Reputation Management

Keep your brand front and center with simple ways to manage your relationships and address guest feedback.

  • Review aggregation and response management across over 15 sites, including TripAdvisor, GrubHub, and Facebook
  • Branded post-dining surveys to engage directly with guests
  • Benchmark and sentiment analysis to compare and understand reviews
  • Keyword search analysis to see all reviews based on mentions of menu item, ambiance, and more
  • Daily and weekly feedback report summarizing all your reviews and ratings

Learn more from Farmers Restaurant Group

Personalized Service

Offer the best hospitality possible with guest details at your fingertips.

  • Pre-shift reports to keep your staff in-the-know
  • Guest profiles that automatically update with each visit
  • Guest search to easily find walk-in guests in your database
  • Automated guest codes and tags to surprise and delight loyal guests

Learn more from Boka Group

Targeted Marketing

Turn your guests into regulars with communication tailored specifically to them.

  • Strategic marketing lists that keep growing based on your segmentation criteria
  • Automated email campaigns triggered by guest visits and spend
  • Campaign performance tracking to tie each guest’s spend back to your email and social marketing efforts

Learn more from Garces Group

Actionable Analytics

Take action on data that helps you operate and grow your business.

  • Staff scorecards to see each server’s average rating and reviews
  • Weekly reports to summarize your past week and prepare you for what’s coming next
  • A menu of automated reports such as no show or cancellation forecasts and guests to contact about holidays or specials

Learn more from Ram Restaurant Group

Get Integrated

Talk about a 360 degree view of what’s happening in your restaurant. With Venga, gather all your guest data in one place with GuestCenter, POS, and email marketing integrations.

  • Real-time two-way data sync between Venga and GuestCenter
  • POS integrations with over 40 POS systems
  • Two-way email marketing integration with popular email marketing systems including Emma and Mailchimp