Venga

Build better guest relationships

Personalized Service

Have guest details and preferences at your fingertips

  • Pre-shift reports to keep your staff in the know
  • Guest profiles that automatically update with visit, spend, feedback history, preferences, social intel and more
  • Guest search to easily find walk-in guests in your database
  • Automated guest codes and tags to surprise and delight loyal guests

Learn how Boka Group delivers personalized service →

Targeted Marketing

Turn your guests into regulars with targeted communication

  • Strategic marketing lists that keep growing based on your segmentation criteria
  • Automated email campaigns triggered by guest visits and spend
  • Campaign performance tracking to tie each guest's spend back to your email and social marketing efforts

Learn how Garces Group motivates lapsed guests →

Reputation Management

Hear from guests, improve your relationships, and own your brand

  • Review aggregation and response management across 15+ sites, including OpenTable, TripAdvisor, GrubHub, and Facebook
  • Branded, customizable post-dining surveys to engage directly with guests
  • Benchmark and sentiment analysis to compare and understand reviews
  • Keyword search analysis to see all reviews based on mentions of menu item, ambiance, and more
  • Daily feedback report summarizing all your reviews and ratings

Learn how Farmers Restaurant Group harnesses the power of guest sentiment →

Actionable Analytics

Operate with insights to grow your business

  • Staff scorecards to see each server's average rating and reviews
  • Weekly reports to summarize your past week and prepare you for what's coming next
  • A menu of automated reports such as no show or cancellation forecasts and guests to contact about holidays or specials

Learn how Ram Restaurant Group employs precise guest feedback →

Integration

Get a complete view of your guests with the platform that brings together visit, purchase, feedback and social data in a single place

  • Real-time data sync and write back of Venga intel into GuestCenter
  • Connections with over 40 POS systems
  • Enhanced marketing with two-way integration with popular email marketing systems including Emma and Mailchimp
  • And more